General
Creating a Custom Role on The Reliable PBX App
1) Log in to app.reliablepbx.com. Go to "Settings:" 2) "Admin Settings:" 3) "User Roles:" 4) "Add Custom Role:" 5) Label by extension number or name of user and fill as shown below: 6) Select "Users:" 7) Click the pencil icon under "Action" next to ...
Mobile App Walkthrough
User Guide to the Reliable PBX Mobile App Note: Click the arrow next to "User Guide" to view the table of contents for this article: Downloading the app After you receive your login credentials over email you can go to the App Store or the Google ...
Yealink Cordless W60P and W76P
Yealink Cordless W60P and W76P The Yealink W60P and W76P are advanced cordless DECT IP phones designed for optimal mobility and flexibility. These phones are ideal for businesses that require portability, remote working capabilities, and the ease of ...
Recording Phone Calls and Conversations
Overview When it comes to recording phone calls and conversations, different states in the U.S. have varying laws. It is crucial for businesses and individuals to understand these laws to ensure compliance and protect privacy rights. This article ...
Registering Yealink Handset
Register Handsets Set via the Device 1. Put the W70B into the Registration Mode Before registering the handset, you must put the W70B into registration mode. Procedure Long press on the base station till the registration LED flashes. The base station ...
How to Check if Notifications are Blocked in Google Chrome
How to check if notifications are blocked in Google Chrome Open Google Chrome. Go to the Reliable PBX App website. Click the icon to the left of the address bar. Depending on your version of Chrome, this could be a padlock icon or a slider icon that ...
How Do I Set up Whats App With My Business Number?
Here is a Whats App article on how to get started: Setting up your Whats App Business Account To receive a code from Whats App - you have two options: 1) Via Phone Call Let us know what your company extension number is and we will temporarily route ...
RPBX App Contacts How To Add and Update
Individual contacts can be added through the following steps: Going to the contacts tab Click the + icon: Enter the desired information Save Bulk Uploads can be added through the following steps: Hover over the phonebook at the top of the screen ...
Signing Up for WhatsApp with a Business Phone Number
Introduction In today's digital age, WhatsApp has become an essential tool for business communication. For companies using business phone numbers, setting up WhatsApp can be slightly different from the standard process. This guide will walk you ...
How to Factory Reset your Polycom Desk Phone
How to Factory Reset a Polycom VVX 150, 300, 301, 310, 311 1) Write down your devices MAC address on a piece of paper - you will need this to reset the phone. You can find this in your phone's settings: select "home" > "settings" > "status" > ...
Conference Calling with a Yealink T43U
Conference Calling You can create a conference call on the SIP-T43U phone using either a local conference function or a network conference function. The latter lets you exceed the phone's five participants limit. A Network conference URL needs to be ...
Reliable PBX Feature Codes
Forward Call to Cell While Ringing Desk phone With this feature you can turn on call forwarding to a number and have it simultaneously ring your desk phone. To set the number you would like to forward to, Dial *14 followed by the phone number that ...
Switching Your Phone Provider
A Smooth and Hassle-Free Process At Reliable PBX, we understand that as a business owner or project manager, you have concerns about switching your phone provider. You want the transition to be seamless without any downtime or disruptions. Rest ...
How to bulk upload contacts into the portal
If you are creating or currently have an excel file with the contact information you would like to upload - make sure to "File" > "Save As" > ".CSV format" If you have this information in quickbooks and would like to export - use this link for ...
Downloading the Reliable PBX Desktop App
Here is the link to download the desktop app: https://reliablepbx.com/download-now/ For notifications: You will only receive pop up notifications for chats and calls while the app is running. Please ensure you minimize the app after logging in to ...
How to change your password on the Reliable PBX app
Please log in with the newly generated password one of our agents has sent to you and follow the below steps to update to your liking: 1) Click the following symbol on the bottom right corner of the desktop and mobile app: 2) Select "change ...
How to factory reset a polycom phone manually
How to factory reset a polycom phone manually Write down the MAC address on a piece of paper or somewhere nearby - you will need this to reset the phone. How to find the MAC address in your phone's settings: To see the MAC Address on the handset ...
Adding Personal Voicemail Message
Below are the steps to add a personal message to your voicemail: 1) Dial your extension - example: 101 2) When prompted to enter your password, retype your ext. number - example: 101 *Although the default is your extension number we highly encourage ...
Turning On/Off Forwarded Calls
Activating forwarded calls to your phone with your desk phone or in-app dialing: 1) Dial *15 to activate call forwarding 2) Dial *14 to turn on/off Activating forwarded calls to your phone on the desktop app: 1) Open desktop app 2) Click "settings" ...
Clickup Intergration
What is Clickup To learn more about Clickup click here. Clickup Integration Go to app.clickup.com/login Once at the main screen click signup and create a account Fill out the information required and click "Play with ClickUp" Once Logged into ClickUp ...
Transferring Calls
There are two types of transfers, Blind Transfers - You transfer the caller directly to another agent. When using blind transfer the agent will see the original caller ID. Attended transfer - You first call the other agent to see if they are ...
Cannot chat with Reliable PBX
Please check your firewall and filters to make sure the following URL's are unblocked. https://css.zohocdn.com/* *.zohopublic.com/* https://js.zohocdn.com/* https://salesiq.zoho.com/*
Cant see voicemails or call history in the portal
If you have a filter on your computer or on the network, you will need to ask the network administrator or the Filter company to unblock these addresses. https://fonts.googleapis.com https://fonts.gstatic.com
10DLC
What is 10DLC? "10DLC" is short for 10 Digit Long Codes, commonly referred to as local phone numbers. Businesses will be required to register their brand and define the types of campaigns they will use when sending text messages using local phone ...
Reliable PBX Feature Codes
Go Straight To Voicemail With this feature you can get to someone in your company's voicemail without having their phone ring. Dial * followed by the extension you want to leave a voicemail. You can also forward a call to the voicemail directly with ...
Reliable PBX Corp voices and script form
Caller ID showing up as spam
In order to protect their subscribers from an increasing number of scam phone calls, carriers and third parties have developed tools to identify and flag suspicious numbers. When a person being called by one of these numbers that has been flagged by ...
How to connect Wifi Dongle
Connect the Dongle. ... Press the OK soft key. Select X available networks. Select the desired wireless network and press the Connect soft key. Enter the network's password in the Password field. Press the OK soft key.
Track Unclear calls
Are your calls coming in choppy and unclear? In order for Reliable PBX to be able to track the call and find the underlying issue as to why this is happening, please do the following. As soon as you hang up with the recipient dial *BAD CALL (2232255) ...
How to send a fax with Reliable PBX (EMAIL TO FAX)
To send a fax, send an email to fax@rpbx.us In the subject line, enter the phone number you wish to send the fax to (The number must be 10 digits and do not enter dashes, dots, or spaces) and attach the PDF. This fax service can only accept PDF ...
Porting Out a Google Voice Number
To port your number out of Google Voice, you must first unlock the number. This will cost $3 to unlock, unless you originally ported the number in from another service provider (if this is the case, unlocking the number will be free). To unlock your ...