Porting out from Verizon

Porting out from Verizon

To get a Number Transfer PIN you must have a standard monthly account. You must be logged in* to My Verizon as Account Owner

In My Verizon, the person with legal authority and financial responsibility for an account.
 or Account Manager.**

Use any of these methods to get a Number Transfer PIN:

  • Dial #PORT from the smartphone that has the number you want to transfer.*
    • Our system verifies you're dialing from the phone to be transferred.
    • We send you a link to generate the Number Transfer PIN in My Verizon.
  • My Verizon app: Create Your Number Transfer PIN
  • My Verizon website: My Profile > Number Transfer PIN > "Generate PIN"
  • In some scenarios, generating a Number Transfer PIN may be unavailable through the My Verizon app and website. For help with your account, contact Customer Service (800-922-0204) or visit a Verizon store.

Important:

  • Keep your Number Transfer PIN and Account Number safe and don't share it with anyone except the new carrier or an Account Member. Verizon will never ask you for this information.
  • The Number Transfer PIN is an account level code you can use to authorize the move of any/all of the lines on your account. Tell your new carrier which Verizon lines you want to move.
  • The Number Transfer PIN is only valid for 7 days so give it to your new carrier promptly.

*If you don't have the phone which has the number you want to transfer, you can use another smartphone, tablet or computer. Follow the My Verizon website steps above.
** If you or a loved one need to move mobile lines due to intimate partner violence or abuse, call Customer Service at 800-922-0204. Learn more about Managing your Verizon mobile line in a domestic violence situation.

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