How to factory reset a polycom phone manually
How to factory reset a polycom phone manually
- Write down the MAC address on a piece of paper or somewhere nearby - you will need this to reset the phone.
- How to find the MAC address in your phone's settings: To see the MAC Address on the handset menu, select Home key - Settings - Status - Platform - Network - Ethernet - MAC Address is the top line.
- Search the back of the phone for the following tag, and pull the MAC address from the top line:

- Unplug the internet wire then plug it back in, as soon as it says Initializing press cancel and put your fingers on 1,3 and 5 at the same time until it prompts you with a 7 second countdown and asks you for the password.
- VVX series (VVX300, 301, 310, 311, etc): Press and hold 1 3 5 within the 7-second count down until it prompts you to the password page
- Sound Point IP 335: Press and hold 1 3 5 7 within the 7-second count down until it prompts you to the password page
- Sound Point IP series (IP550,560,570, etc): Press and hold 4 6 8* within the 7-second count down until it prompts you to the password page
- Conference Phone (IP5000, 6000, 7000): Press and hold 1 3 5 7 within the 7-second count down until it prompts you to the password page
- Enter the device's MAC address as the password (e.g 0004f28619dc).
- When you enter the MAC you will see the following options on your phone screen "A>1a" or "1>A". When entering letters from the alphabet, ensure the "A" is before the arrow ("A>1a"). When entering numbers, ensure the "1" is before the arrow ("1>A").
- Entering the letters is similar to texting on a flip phone - If you need to put in "F" for example, you would ensure "A>1a" is selected and then press the number 3, three times quickly
- Once you entered the MAC address, press ok and it will reset.
- If it asks for the "old password," enter 456. If it asks for the "new password," enter 123456. Make sure to enter the new password twice.