Cant see voicemails or call history in the portal
If you have a filter on your computer or on the network, you will need to ask the network administrator or the Filter company to unblock these addresses.
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How to bulk upload contacts into the portal
If you are creating or currently have an excel file with the contact information you would like to upload - make sure to "File" > "Save As" > ".CSV format" If you have this information in quickbooks and would like to export - use this link for ...
Polycom VVX150 - Manual
Polycom VVX150 - Manual
Transferring Calls
There are two types of transfers, Blind Transfers - You transfer the caller directly to another agent. When using blind transfer the agent will see the original caller ID. Attended transfer - You first call the other agent to see if they are ...
Yealink T46U - Manual
Please click here or see attached for the Yealink T46U Manual
Turning On/Off Forwarded Calls
Activating forwarded calls to your phone with your desk phone or in-app dialing: 1) Dial *15 to activate call forwarding 2) Dial *14 to turn on/off Activating forwarded calls to your phone on the desktop app: 1) Open desktop app 2) Click "settings" ...